Kozy Clutter is committed to protect your privacy. Under no circumstance do we share, trade, sell or rent
any of your private information with third parties. This includes your email address as well as any other information you share
with Kozy Clutter. If you have any concerns regarding your privacy and how we secure your information, please do not hesitate
contacting us with your questions or concerns by sending us an email to: info@kozyclutter.com
The use of Kozy Clutter's website is governed by the policies, terms and conditions set forth by Kozy Clutter.
Your use of this site indicates your acceptance of these terms and conditions. Kozy Clutter has the right to refuse or cancel any
orders, whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the
purchase and your order is canceled, Kozy Clutter will refund your money promptly.
Kozy Clutter reserves the right to change prices at any time without prior notice. Kozy Clutter also reserves the right to
change these policies at any time without prior notice. Questions may be directed to us through
info@kozyclutter.com
Kozy Clutter understands the importance of secure online shopping. We utilize the best security
technology available today for online transactions. We use 128 bit Secure Socket Layer (SSL) technology, which is the industry
standard and is among the best available for secure commerce transactions. This technology protects your information by
transmitting it across the internet in an encrypted form. That means that your information and credit card number are scrambled
and then decoded when it gets to us, protecting you from possible fraud. We have instituted this technology so that you can feel
confident that your purchases made through Kozy Clutter are safe and treated as confidential. When placing your order, you will
see an icon (symbol) at the bottom of your screen which looks like a lock. This icon means that your data (information) is
secure and free from any tampering. Your name, address and credit card information, plus everything else about your order cannot
be read by anyone else as the information travels from your computer to ours.
Kozy Clutter does not store any of your credit card information. If you have any further concerns regarding our security,
please do not hesitate contacting us with your questions or concerns by sending us an email to:
info@kozyclutter.com
Kozy Clutter provides a very easy to use, secure shopping cart and we accept the following credit cards: Visa,
Master Card, American Express and Discover. Orders placed on our website are completely secure. Browse our website and when you
find an item you'd like to purchase, click "Buy Me Now" (Add to Cart). When you're finished shopping, click the secure "Proceed
to Checkout" button and follow the information prompts. Upon final checkout, an email will be generated back to you indication
that your order has been received and forwarded to the appropriate areas for confirmation/validation and will be forwarded to our
order processing area for final processing and shipping. This type of method is a real-time transaction. Once shipment is made,
we will issue another email to you indicating shipment confirmation along with UPS/USPS tracking information. Orders are shipped
approximately within 24-48 business hours of order receipt (not including weekends and holidays). If you should have any questions,
please don't hesitate contacting us at info@kozyclutter.com
We do list some of our upcoming items as "Coming Soon" and once they arrive in store, we open them up for
purchasing. We also list items that are "Out of Stock" as such. Otherwise items listed on our website are in stock and available for
purchasing. With that being said…please note, on occasion, an error can happen and if it should...we will issue a full refund
immediately and notify you.
Kozy Clutter needs your correct email address so we can send you an order confirmation and shipping tracking
information once we've shipped your order. If a problem occurs with the order, we want to contact you as soon as possible so a
correct email address and phone number is important. We do not sell or exchange your email/phone information with any third parties.
At present we are not taking phone orders. Kozy Clutter DOES however offer the most up to date, convenient
and time saving online shopping for you to place your order 7 days a week, 24 hours a day.
We're required to obtain your card verification number in order to process your credit card. It's a further
security precaution that many internet businesses must take. Visa, MasterCard, American Express and Discover have sent out
notification to their card customers asking them not to purchase from companies that do not require the CVN -- Card Verification
Number. If an incorrect or incomplete card verification number is given, your payment will be declined when issued for approval
processing through the payment gateway system & card financial institution.
Kozy Clutter is a licensed business website retailer with online POS (Point of Sale) processing meaning
we provide "real-time" credit card payment processing.
If an incorrect address is given by the buyer/purchaser and a shipment is returned to Kozy Clutter by the
shipping agency, the buyer/purchaser will be responsible to pay the cost to reship the item and any other fees applied by shipping
agency (UPS Tariff/Terms and Conditions of Service for Package Shipments in the USA - Effective 07/12/10 -- Sec. 33http://www.ups.com/media/en/terms_service_us.pdf),
will be passed along to the customer.
Shipping charges are calculated in real-time. Charges are based on total package weight and the destination
address. We do not use a "one-charge fits all" pricing policy. All available shipping options are selectable/offered during the order
checkout process.
You can find the exact cost of a shipment by doing the following:
Place the items you wish to purchase in your shopping cart and proceed to checkout.
Fill in the requested information regarding the "Shipping & Billing".
Choose the choice of carrier service offered.
At this point all shipping costs will be given to you for the "Ship To" information which you have provided. This will
also show you the total cost of the item(s) and shipping for your invoice. IF all is satisfactory....proceed through the checkout
providing credit card information and final approval. IF once the shipping costs for the area which you've provided is not agreeable
to you....simply hit the "back" button on your computer and back out of the checkout process and delete the item(s) from your shopping cart.
An order usually ships within 24 to 48 businesshours, excluding weekends and holidays. During the
holiday season however it may take longer for orders to be processed. If there is a problem with your order or your item is out of stock,
we will promptly notify you via email address you provided regarding any problem/issue. Don't forget to calculate UPS timeframe of
approx 5 businessdays for their delivery.
If an order/package is refused by the customer and returned back to Kozy Clutter, ALL shipping charges to and from recipient
and any other fees applied by shipper (UPS Tariff/Terms and Conditions of Service for Package Shipments in the USA - Effective
07/12/10 - Sec. 33http://www.ups.com/media/en/terms_service_us.pdf),
WILL be passed along to the customer. No exceptions.
If an order/package has been shipped to a customer with FREE shipping (original shipping paid for by Kozy Clutter) and
customer refuses the package/order, ALL shipping charges to and from recipient and any other fees applied by shipper (UPS
Tariff/Terms and Conditions of Service for Package Shipments in the USA - Effective 07/12/10 -- Sec. 33http://www.ups.com/media/en/terms_service_us.pdf),
WILL be passed along to the customer. No exceptions.
If your shipment was damaged in transit by UPS carrier service, you must notify UPS within 24 hrs of receipt
and report the damages. UPS Customer Center number is 800-742-5877. Also, send email to
customerservice@kozyclutter.com regarding report to UPS.
Contact Kozy Clutter immediately via email to returns@kozyclutter.com.
Include in your email your order number, the item(s) you wish to return and brief description on reason for return. Notification
must be received by Kozy Clutter within five (5) days of receipt of your shipment (no exceptions). Upon receipt of that email,
Kozy Clutter will assign the item a RAN (Return Authorization Number) and provide you with further information regarding the return.
No return will be accepted by Kozy Clutter without an assigned RAN (Return Authorization Number). Shipping costs are non-refundable
and you are responsible for return shipping costs.
You have fifteen (15) days from the delivery date. Again remember, you must notify Kozy Clutter via email and
have an assigned RAN (Return Authorization Number) in order for Kozy Clutter to accept your return. No return will be accepted by
Kozy Clutter without an assigned RAN (Return Authorization Number). No exceptions.
Item must be in perfect resaleable condition and NOT USED or tampered with:
The following items are NOT acceptable for return: All Charlie Bears; All Kaycee Bears; All Collectible dolls.
Must have assigned Kozy Clutter RAN (Return Authorization Number)
All appropriate tags intact
No rips/tears to original box/foam on special product packaging where applicable
You must use a shipping box for return
Item(s) being returned in the timeframe specified (15 days from delivery receipt).
If item(s) is not returned in original packaging and condition (i.e., original tags attached, original boxes/packaging intact,
no alterations or tampering) a 30% restocking fee will be charged. Return shipping costs are non-refundable and COD's will not be
accepted.
Kozy Clutter must be notified within 48 hours of delivery receipt (no exceptions) via email to
returns@kozyclutter.com with all information regarding the damage/defect or wrongly
shipped item(s). Include in that email your order number and the item(s) damaged/defective/wrongly shipped. Upon receipt of that
email, Kozy Clutter will assign the item a RAN (Return Authorization Number) and provide you with further information regarding the
return. No return will accepted by Kozy Clutter without an assigned RAN (Return Authorization Number). If you should have further
questions, send email to returns@kozyclutter.com
No. As with any retailer which you may have a return with, the retailer in most cases is going to want the
damaged/defective/wrongly shipped item returned back in order to forward a replacement. Kozy Clutter will do everything possible to
make the return as convenient as possible but, as with any retailer, there are policies/procedures with returns.
All sales on collectible doll purchases are final with no refunds unless the item was wrongly shipped, defective
or damaged during shipment -- No exceptions. Due to the collectible nature of these dolls and the importance of all intact wrappings,
tags and the required pristine condition of these dolls, all sales are final. We inspect ALL dolls before they leave our store to
ensure that the doll is in mint condition, has all certificates, tags and any additional accessories noted in the dolls description.
All sales on Charlie Bear purchases are final with no refunds unless the item was wrongly shipped, defective
or damaged during shipment -- No exceptions. Due to the collectible nature of these bears and the importance of all intact wrappings,
tags and the required pristine condition of these bears, all sales are final. We inspect ALL bears before they leave our store to
ensure that the bear is in mint condition, has all certificates, tags and any additional accessories noted in the bears description.
All sales on Kaycee Bear purchases are final with no refunds unless the item was wrongly shipped, defective
or damaged during shipment -- No exceptions. Due to the collectible nature of these bears and the importance of all intact wrappings,
tags and the required pristine condition of these bears, all sales are final. We inspect ALL bears before they leave our store to
ensure that the bear is in mint condition, has all certificates, tags and any additional accessories noted in the bears description.
We respond to emails within 2 business hours and telephone messages within 24 business hours. The best way to send
your question(s) is to send an email to info@kozyclutter.com
Yes we do! Please see Home Page navigation listing "Gift Cards and Services". If you should have any questions,
please don't hesitate contacting us at info@kozyclutter.com
Kozy Clutter's website is our catalog. All in stock merchandise and "Coming Soon" items are displayed.
We are also continuously updating our website with new products along with "Coming Soon" items. If you should have any questions,
please don't hesitate contacting us at info@kozyclutter.com
Kozy Clutter is not affiliated with eBay selling nor do we acquire merchandise/items from a secondary market/representative
or other retailer and sell on our website. All Kozy Clutter's merchandise is acquired directly through a manufacturer.
All items on our website are direct from the manufacturer and not used as display samples. Kozy Clutter is not a secondary
market and do not purchase nor sell secondary market merchandise.
Kozy Clutter's caring staff works in a business office and warehouse, all enhancing our primary goal of making your internet
shopping experience as accommodating and convenient as possible.
Kozy Clutter always tries to offer the most competitive pricing for our customers and keep our pricing well within the SRP
(Suggested Retail Price). We also try to offer sales and promotional discount coupons whenever possible. A manufacturer can suggest pricing however
they can not dictate/set the retailed price.
Yes! Kozy Clutter vigorously supports and donates to the following non-profit organzations:
Helen Woodward Animal Centerwww.animalcenter.org
Helen Woodward Animal Center is a unique, private, non-profit organization dedicated to saving the lives of animals and enriching the lives
of people. For more than 30 years, their no-kill Center has provided humane care and adoption for orphaned animals, as well as animal-centered
educational and therapeutic programs for people. The Center is a dynamic, evolving institution that is an agent of change for the animal
welfare world. Not only are they operating innovative and beneficial programs for animals and people, but they are teaching others around the
world how to successfully market and promote their programs and stop the senseless death of thousands of animals.
Project Wildlifewww.projectwildlife.org
The mission of Project Wildlife is to improve the quality of life for local wildlife and the community as the primary resource for animal
rehabilitation and education. Project Wildlife works with the purpose and passion on behalf of wild animals in Southern California, encouraging
sustainable solutions through resolution of wildlife conflicts, volunteerism, animal rehabilitation and conservation education. They are one of
the largest non-profit wildlife rehabilitation organizations in the USA, performing over 12% of all wildlife rehabilitation in the State of
California with a release rate of 8% higher than the national average.
SD Humane Society & SPCAwww.sdhumane.org
Serving San Diego County since 1880, the San Diego Humane Society & SPCA provides vital services to animals and people alike through sheltering
and adopting animals, providing positive reinforcement behavior training for adoptable animals and for owned animals through public training
classes, investigating animal cruelty and neglect, providing adult and youth education programs, sharing animals through Pet-Assisted Therapy
and rescuing animals in emergency situations. This is a private nonprofit organization that receives no government grant funding. The SD Humane
Society & SPCA is supported solely by contributions, grants, bequests, investments, proceeds from its retail outlets and some fees for services.
San Diego House Rabbit Societywww.sandiegorabbits.org
For approximately 20 years, SDHRS, a chapter of the national House Rabbit Society, has supported our community through education about responsible
rabbit care, spay/neuter, rescues and adoption.
Lions Tigers & Bears is a federally and state licensed non-profit 501(c)(3) rescue facility dedicated to providing a safe haven for unwanted and
abused exotic cats and bears. They are one of only twelve Big Cat Sanctuaries in the USA and are a NO KILL, NO BREED, NO SELL rescue and educational
facility that allows cats/bears in their care the opportunity to live out their lives with dignity in a caring and safe environment. Their goal is
to provide a safe haven to rescue cats/bears and to educate the public about the growing population of abandoned and unwanted exotic animals and
where they come from. LTB's primary concerns is for the health and comfort of the cats/bears and the safety of those who share these precious
natural resources. They protect and provide these animals with a lifetime home realizing that environment, exercise, and personal attention is
the key to their well being.
